- Full price merchandise can be returned for a full refund or exchanged within 30 days of the delivery date.
- Sale merchandise can be returned for a full refund or exchanged within 14 days of the delivery date.
- Items marked FINAL SALE cannot be exchanged or returned at any time.
- We do not accept returns on sample sale merchandise. All sales are final.
- Merchandise eligible for returns may be returned free of charge. A pre-paid return label is provided in every order.
Items returned past the time frames outlined above may be returned in exchange for China Royal credit only. The amount of the China Royal Gold (credit) will be the current selling price of the items returned.
China Royal will only accept returns for items that have not been worn, altered or washed. All tags must be attached. Footwear returns must be in the original condition .
Upon receipt of returned goods, China Royal reserves the right to deny refund if the merchandise does not meet return policy requirements.
Shipping and handling charges for returned merchandise are non-refundable unless we have made a shipping error.
When you use PayPal to pay for your order, we will refund your order according to our policy with the following exceptions:
- Exchanges are not offered on PayPal orders. Returned merchandise will be processed as a refund to your PayPal account.
SHIPPING ERRORS OR DAMAGED PRODUCTS
In the event that we processed an order incorrectly or you received a damaged or defective item, we will gladly replace or take back that item for a full refund at our expense. To receive your shipping label and arrange to replace your product, please contact Royal Service at royalservice@shopchinaroyal.
SHIPPING METHODS & COSTS
We currently offer three shipping methods:
FREE standard delivery occurs in 3 to 7 business days after processing, pending availability and credit card verification. Processing may take up to 48 hours depending on when the order was placed.
Delivery occurs in 2 to 3 business days after processing, pending availability and credit card verification. Orders will be delivered via ground or air depending on the shipping destination zip code.
Arrives next business day if placed by 3PM ET.
Priority shipment processing times:
Next-Day and Express orders are given top priority.
For priority shipments:
- Orders placed Monday-Friday before 3PM ET will begin processing that day (excluding holidays).
- Orders placed after 3PM ET will begin processing the next business day.
- Orders placed after 3PM ET on Friday will begin processing the following Monday.
U.S. Shipping Costs:
|Merchandise Total||Standard||Express||Next Day|
|$150 and up||Free||Free||$25|
Delivery to Alaska, Hawaii, Puerto Rico or APO/FPO addresses will be shipped via USPS. Please allow 7-10 business days for delivery. You may choose to select UPS Air Services for expedited delivery (applicable to Alaska and Hawaii only).
Orders containing fragrances can only be shipped via ground service (Standard or Express) within the continental United States. Shipment to international territories, P.O. boxes, AK, HI, and APO/FPO addresses are unavailable for these items.
Unfortunately, at this time we do not offer Saturday delivery.
China Royal will contact you with a follow-up email if the merchandise you have selected is not currently in stock.
You will not be charged for any item until it has shipped from our distribution center.
REFUSAL OF DELIVERY
If you refuse delivery of any order you placed it will be returned to our warehouse. You will receive a refund for the merchandise and tax paid but shipping charges are non-refundable.